Anonymous appeals are not considered (without indicating the full name of the citizen who sent the appeal, as well as appeals that do not contain a postal address or email address for feedback).
Consideration of citizens' appeals is carried out in accordance with the procedure established by Federal Law No. 59-FZ of May 2, 2006 "On the Procedure for Considering Appeals from Citizens of the Russian Federation".
The substantive response to the appeal received by the "Hot Line" is sent to the postal address or e-mail address indicated in the appeal.
Appeals, including anonymous ones, not related to issues of combating corruption in the administration of the city of Perm, are sent to the appropriate authority for competence.